Do you need support for your e-commerce business? Do you want to improve your e-commerce business while cutting costs? If so, hiring our order taking service might be a perfect solution. Our order taking service works for you 24/7/365.
Why you should ensure order taking service for your e-commerce business?
Many customers insist on ordering by phone. Sometimes it is about the habit but sometimes it about the ability so you should give the choice to your customers. Also, it is not just about ordering, it is about a warmly conversation done by professional agents and at the end it is about the whole customer experience in every single purchase. On the other hand, this way of order taking is opportunity for seller for cross-selling and up-selling.
You have to have on your mind that giving the opportunity to your clients to reach you via phone when they need you gives the respectability and legitimacy to your business. When companies not available over the phone that gives the space to believe that the business is not legal. Also, hiring the order taking center is the way to protect your on-line business. If your web-site goes down for any reason you might lose many orders. Order taking center ensure that those orders are also be collected and forwarded to you through different channels depends on your preferation.
What does order taking service do?
We do as you want us to do-tailored to your business needs.
Our services usually include:
- Taking customer inquiries – Our team welcome customers and then collect the information about their inquiries about the services or products.
- Providing needed information – Our agents then give all the information about the products or services that customer is interested in.
- Getting the information about the customer – such as personal data (name, surname, address, phone number, etc.)
- Taking the order – collecting and entering all needed data about the order. Apricot-link agents are responsible for collecting all the data and payment information correctly. Once the order is entered, it will be forwarded to responsible department for further fulfilment.
- Upselling and cross-selling- On your demand our team will offer complemented product or services to customers or subscription.
- Manage the order – Our agents might be responsible for order tracking, checking the status of order.
- Customer service – We are experienced in customer support. This complementary service we offer with order taking service. We are skilled to give answers on customer questions about the product, service or their order. Also we receive customer questions about the returns or exchange and we receive complains on appropriate way so keep their loyalty.
Benefits of using order taking service
- You have well-trained team of agents without spending a dollar on training. You can focus on the core of your business because we know how to do ours. We will train agents for you. You can count that you are always covered.
- 24/7 availability – we work while you have a rest. Due to our business needs we are open 24/7/365. With us you won’t miss an opportunity to sell.
- Enhanced customer experience – We take index of customer satisfaction very seriously. We put all our effort to constantly be better in our communication with customers. It always pays off. In long run it leads to strong relationships, customer’s loyalty, good reputation of a company and at the end higher profit for our client and for us.
- Reduced costs- Using a order taking service is more affordable then hiring and training full-time employee. At the first hand, it does not look like that but when you account training, onboarding process, salary, benefits, taxes, sick leave, employee turnover, rental costs, utilities, etc positive effect are obviously.
- Flexibility – We offer different business models. You can scale our services according to your business needs even according to seasonality of your business or just in peaks of your working time or just in your non-working hours or during weekends, etc. We are here to listen your problems and to solve it together with you so both of us have satisfaction and benefits.
You are not sure about the service you need and want a free trial?
If your business is looking for a professional order taking service to outsource calls to feel free to ask us for a free trial. Send us an e-mail with request for a meeting and we will send you a proposal. Let’s talk about your needs and try to shape together model that works for you then you can try it for free for a month without any obligation to continuous with it if you are not satisfied. We have multilingual agents so do not hesitate to ask. English and Serbian are our native.