In a case you are considering to outsource your answering service to a third party and you are passing through our web site, we are here to answer all popped-up questions along that way.
Table of content:
- Why should I outsource answering service?
- What does outsourced answering service do?
- Benefits of outsource answering service
- Live telephone answering service vs. voicemail
- You are not sure about the service you need and want a free trial?
Why should I outsource answering service?
Because customer experience matters. Product that you sell or service that you provide does not have to be unique but the way you satisfied your customer needs and post-sale services have to because that is what makes the difference between you and your competitors.
There is no doubt that you have the best knowledge about your products or services and you know how to give relevant information to your customer but on the other hand communication should not stop here. Instant responses and continuous connectivity have become the norm. “Hands on” in communication with your clients is necessary. Here is the break-even point that companies decide to outsource their answering services so they can allocate their recourses to their primary business and further improvements.
So the answer on the question from the beginning is “Let everyone do the job they are professionals in”.
What does outsourced answering service do?
If you are asking yourself for what kind of job you can outsource answering service company like we are, here you can find some hints.
We do process calls on behalf of our customers. We provide 24/7 support so it does not matter what your location is, we can cover you in working and non-working hours. It is omnichannel support so we take messages (SMS, emails, social networks), calls, transfer calls, schedule appointments and other administration tasks. Also we are professionals in sale and customer support.
More about our offer you can find here.
Benefits of outsource answering service
Pros and cons of outsourcing answering service you can find in surveys done by Harvard College or Forbes advisors. Our experience that comes from our clients says that they:
- Save time – when your businesses grow, number of calls and messages also grow and that usurp your time. If you leave it unanswered that means probably that you lose potential opportunity. Answering service ensure that calls will be handled round a clock and sorted.
- Save money – Using a service is more affordable then hiring and training full-time employee. At the first hand, it does not look like that but when you account training, onboarding process, salary, benefits, taxes, sick leave, employee turnover, rental costs, utilities, etc.
- Customer service enhancement– Trained agents know how to satisfy customer requests. It is not just about talk to customer, it is about the way how customers service agents talk to customers. How they open, go through and close the conversation. On the other hand, 24/7/365 coverage means that customers or warm leads can always book their appointments, find their answers, process orders etc.
Live telephone answering service vs voicemail
If you have asked yourself this question, you should know that there is no two clients with the same request. An automated service does not fit for the majority of clients we speak to. On of the most common reason companies call us is that they do not want their clients feel like underrated by having them speak to machine. There is a lot of effort and time put in every interaction with our clients to shape the unique approach to their own case.
You are not sure about the service you need and want a free trial?
If your business is looking for a professional answering service to outsource calls to feel free to ask us for a free trial. Send us an e-mail with request for a meeting and we will send you a proposal. Let’s talk about your needs and try to shape together model that works for you then you can try it for free for a month without any obligation to continuous with it if you are not satisfied. We have multilingual agents so do not hesitate to ask. English and Serbian are our native.