About us

Friendship and experience does wonders- give it a shot.

Company that starts out of love for the profession and friendship always does well, right? That is exactly us. Influenced by the leaders in the market with over 20 years of experience, poised to make a difference, two longtime friends decided to go after it. We are proud to say that our company is consistently providing a top notch service while at the same time, taking care of its people. Open to new ideas, communication, skill and knowledge, constantly striving to get better, we like to believe that our company is exactly the right partner for your business or a place to continue growing professionally. Friendship and experience does wonders- give it a shot.

Improved customer satisfaction

Quality assurance

Quality is at the first place for us. Through a work with dedicated team we have, we ensure that clients who may have been attracted to work with us because of cost benefits, stay for the quality and improvements we provide.

Continuity and privacy in business

In a world of global challenges, beside the quality we prioritize business continuity. Our remote-ready teams, ensure seamless communication and collaboration while maintaining robust security and data privacy. Confidentiality and data protection have been effectively implemented for years.

Cultural assimilation

We understand cultural diversity and we know how important is to assimilate to your culture, processes and operations. As an extension of your operations, we prioritize cultural fit and keep your brand at the forefront.

Cost reduction and flexibility

Outsource call center operations for cost reduction. We provide vital infrastructure, advanced technology, and a trained workforce. Focus on your core business while our flexible solutions seamlessly adapt to changing needs without compromising quality.

Why Apricot-link

Support

Whether it is customer service support, sales support or administration, our agents are ready to start helping you to achieve maximum efficiency – 24/7.
Your growing business shouldn't cost you expensive full-time support teams, or a backlog of unanswered questions. By outsourcing customer support via email, live chat, SMS and social media you'll turn your customers experience into a positive one. We have skilled agents always prepared to ensure your customer's needs never go unsatisfied.

Reliability

We are proud of our company and agents that make it possible. No matter how big or small the task is , rest assured that you will be safe in the hands of our professionals. Letting go of certain tasks is important. It frees up your valuable time and allows you to focus on building your business. Scale your business on your terms and Apricot-link will handle the heavy lifting all at an unbeatable rate.

Diversity

Our diverse workplace is exactly that. People with many skills and knowledge that fit in any work culture, atmosphere and language. Discover a cost-effective call center solution. We developed our call center services to be customizable - to fit your exact requirements. Apricot-link dedicate ourselves to building customer-focused plans all at an affordable rate that will meet your budget while exceeding your expectations. Our professional and skilled agents provide a true extension of your business through personalized engagement.

Partnership

We care about your needs. We align with your with your goals. Outsourcing is a difficult choice. By choosing us as your partner you have chosen a partner who really care about your needs. We seek to discover your needs and smoothly integrate into your operations. We align with your goals. We have developed a work atmosphere centered on partners and employees. We empower our workforce.